Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your physical item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a return

To request a return, contact us first at zuniaecom@gmail.com.

If your return is accepted, we’ll provide the correct return address and return instructions for your order. Because our products may be fulfilled from different locations, please do not send a return to the business address shown elsewhere on our website unless we specifically instruct you to do so.

Items sent back without first requesting a return may not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods where returns are not appropriate for hygiene reasons, hazardous materials, flammable liquids or gases, gift cards, and digital products once supplied or downloaded where applicable law permits.

Please contact us if you have questions about a specific item. Your rights under applicable consumer law are not affected.

Exchanges

The fastest way to get a different item is to request a return. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable law may give you the right to cancel or return your order within 14 days without giving a reason, subject to legal exceptions.

Returned physical items should be in the same condition received, unused, with any original tags and packaging, together with proof of purchase.

Refunds

We’ll notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to your original payment method.

Please allow your bank or card provider additional processing time. If more than 15 business days have passed since we confirmed approval of your refund, contact us at zuniaecom@gmail.com.